Menu
Reply
astack
  • 68
  • 0
  • 9
On our wavelength
426 Views
Message 2 of 13
Flag for a moderator

Why can i not play recordings. Or delete anything, tried rebooting but no good.

Why can't i play recordings or delete anything on 360 box no. 1, box 2 ok

0 Kudos
Reply
astack
  • 68
  • 0
  • 9
On our wavelength
368 Views
Message 1 of 13
Flag for a moderator

Re: Virgin 360 recordings not playing

Same thing here, second time this week, first time i rebooted and all ok this time not, wont play recordings or delete recordings on box 1, box in my bedroom fine. Not much point in a box that has so much trouble as this 360, had no probs with V6, would love that back, or even a sky Q box which is very good and reliable.

This box was rushed out to compete and obviously not tested properly before roll out. 

0 Kudos
Reply
Anonymous
Not applicable
413 Views
Message 3 of 13
Flag for a moderator

Re: Why can i not play recordings. Or delete anything, tried rebooting but no good.

Hi. Which box are you having an issue with? Do you have a main box and mini?

Ensure both boxes are set to Active or Fast Start in Settings > System.

Try the above and if that doesn’t work, try a reset. Don’t worry, you’ll have the option to save your current recordings. 

0 Kudos
Reply
astack
  • 68
  • 0
  • 9
On our wavelength
408 Views
Message 4 of 13
Flag for a moderator

Re: Why can i not play recordings. Or delete anything, tried rebooting but no good.

I've two mini boxes. Ill trywhat you say, cheers. 

0 Kudos
Reply
Ernie_C
  • 18.92K
  • 2.07K
  • 4.76K
Very Insightful Person
Very Insightful Person
402 Views
Message 5 of 13
Flag for a moderator

Re: Why can i not play recordings. Or delete anything, tried rebooting but no good.

Sorry, you can’t have two mini boxes, if you only have two boxes.

You must have one main box with a hard disk and one mini without a hard disk.

They are different heights.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
astack
  • 68
  • 0
  • 9
On our wavelength
397 Views
Message 6 of 13
Flag for a moderator

Re: Why can i not play recordings. Or delete anything, tried rebooting but no good.

I can assure you i have two boxes the same size, 23x15x7 cm! 

0 Kudos
Reply
Anonymous
Not applicable
387 Views
Message 7 of 13
Flag for a moderator

Re: Why can i not play recordings. Or delete anything, tried rebooting but no good.

I'm guessing the OP's V6 boxes were updated to 360?

It may also be worth checking your speeds and connection (Settings > Network > Diagnostics).

0 Kudos
Reply
astack
  • 68
  • 0
  • 9
On our wavelength
380 Views
Message 8 of 13
Flag for a moderator

Re: Why can i not play recordings. Or delete anything, tried rebooting but no good.

When they took my v6 box as i renewed my contract last year the engineer had been given two mini boxes instead of one so he gave me both. They are the same as on the virgin website if you search 360 box. 

0 Kudos
Reply
Ernie_C
  • 18.92K
  • 2.07K
  • 4.76K
Very Insightful Person
Very Insightful Person
371 Views
Message 9 of 13
Flag for a moderator

Re: Why can i not play recordings. Or delete anything, tried rebooting but no good.

How many boxes do you have?

If two and they are, as you say, both mini boxes then you can’t record anything as you have no hard disks.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
astack
  • 68
  • 0
  • 9
On our wavelength
344 Views
Message 10 of 13
Flag for a moderator

Re: Why can i not play recordings. Or delete anything, tried rebooting but no good.

Well they have been recording fine since last September! If it helps i have the oomph bundle which includes two set top boxes, 

0 Kudos
Reply