Watching on slave unit - recording stutters!

[bartram108]

Now that I understand the difference between (what I'm calling) the master & slave units, I have a problem when watching a recording on the slave unit - the pictures stutters and is unwatchable. This only appears to be an issue if I'm trying to watch a playback of a live recording; e.g. sport, although it has also happened when SWIMBO tried to watch Strictly on one occasion.

[Ernie_C]

Check the quality of the internet connection on the ‘slave’ unit. You can do this in the Diagnostics section of its settings.

This is likely caused by a poor quality WiFi signal. As always, Ethernet connection is better if practical.

[bartram108]

Just checked wi-fi status and it's GOOD - although I'm guessing I need to check it when I have the problem. Ethernet connection isn't practical as the boxes are in separate rooms!

[newapollo]

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@bartram108 wrote:

Now that I understand the difference between (what I'm calling) the master & slave units, I have a problem when watching a recording on the slave unit - the pictures stutters and is unwatchable. This only appears to be an issue if I'm trying to watch a playback of a live recording; e.g. sport, although it has also happened when SWIMBO tried to watch Strictly on one occasion.

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Does the recording play back OK on the master box?

If not try pausing a program on the master box for a few minutes and then play it back. This is the same as recording and if it also stutters it would suggest a hard drive problem.

[Gareth_L]

Hello bartram108,

Thanks for your post. 
Sorry to hear about the issue with your additional box and the broken playback
I can look into this for you as we will need to arrange for this box to be swapped.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L