21-02-2021 13:40 - edited 21-02-2021 13:43
Anyone know why virgin 360 remote keeps unpairing with my tv (humax box ). I have 3 boxes and 2 of the remotes remained paired . However this one remote unpairs frequently and I have to keep pairing- keeps defaulting to Vixio tv and mine is a hisense. Is there a fix , does anyone know why this happens?
on 21-02-2021 15:27
Someone else complained about this, they got no answers, could it be that one is a rebranded version of the other or something is common between the 2 TV's.
Here's the link to the other thread,
https://community.virginmedia.com/t5/Virgin-TV-360/Virgin-360-Remote-with-Hisense-TV/m-p/4566450
on 21-02-2021 21:51
This is strange as I had this when first setting up, it thought my Hisense TV was a Vizeo. I am not sure if your TV is a Hisense. But I changed it straight away and it doesn't reset for me.
Just a hunch, try changing the 'Standby power consumption' under 'Settings' > 'System' to Fast start. See if that makes a difference.
Just thinking Active start or the eco setting may actually cause the box to forget remote programmes.
Thanks
on 23-02-2021 00:05
Hey thanks for the reply , I will try the solution on the thread and see if I have any joy . Many thanks
28-02-2021 20:57 - edited 28-02-2021 21:10
So I changed the setting to fast start. My Hisense tv remained paired for a day or two, however , now started unpairing and switching back to vizeo. Even with fast start this has not solved the issue . Any advice will be appreciated. Thanks
on 28-02-2021 21:13
Can you tell us what the 3 boxes are (360 main boxes, mini boxes upgraded V6 boxes) and what they are connected to and which ones work. Thank you.
on 06-03-2021 12:23
Hi, I'm having the same trouble. Remote defaults to a 'Vizio' TV after setting it for 'Hisense' - sometimes 2 or 3 times a day and always overnight. Sometimes when TV is switched off/on but not always. Have tried all reset and different start options. Not the biggest problem but annoying all the same.
on 09-03-2021 16:10
Hi there cianon,
Thanks for posting and welcome to the Community.
Sorry to hear about the issues you are having with the remote control. When it is switching from Vizio or Hisense, is this when the remote unpairs or does this happen even before the setting changes?
Have you tried any of the options posted above to see if this helps things? Another thing that may seem obvious, are you using the correct remote with the paired TV or is it possible the remotes may have been switched?
Come back and let us know.
on 16-03-2021 12:28
I have the same issue with my Hisense TV as said above, brand new 360 box, it happens at least 3 or 4 times a day, tried the advice above and still happening. Just a pain more than anything as I've lost the original tv remote so rely on this remote for the basic functions.
on 16-03-2021 16:44
Hi nikkiemac8, thanks for the message and sorry to hear that you are having issues with the TV, can you check the link below as it will have the correct codes for you.
https://assets.virginmedia.com/help/assets/documents/vm-tivo-code-list2012.pdf
Chris