Menu
Reply
Invader75
  • 27
  • 0
  • 0
Tuning in
616 Views
Message 1 of 10
Flag for a moderator

Virgin TV 360 Controller issue

I've been sent the new 360 set top box. It was all working just fine until tonight. The only thing working on it is the volume and input selection button. 

Of course there's no online help to sort this either. 

0 Kudos
Reply
newapollo
  • 4.73K
  • 770
  • 1.08K
Superstar
608 Views
Message 2 of 10
Flag for a moderator

Re: Virgin TV 360 Controller issue

Hi Invader75,

have you tried to pair the remote again?

To pair the 360 remote hold down the 'TV' button and '0' button together until the Standby button starts to flash.

If the remote appears to have stopped working make sure the the power saving mode setting is on Fast Start

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply
Invader75
  • 27
  • 0
  • 0
Tuning in
606 Views
Message 3 of 10
Flag for a moderator

Re: Virgin TV 360 Controller issue

Thanks, Tried this but it says pairing failed in the top right of the screen, 

0 Kudos
Reply
Invader75
  • 27
  • 0
  • 0
Tuning in
457 Views
Message 4 of 10
Flag for a moderator

Re: Virgin TV 360 Controller issue

Yep. Tried that and it eventually worked. Generally I like it but it’s very glitchy. 

0 Kudos
Reply
Lisa_CC
  • 3.74K
  • 232
  • 370
Moderator
Moderator
442 Views
Message 5 of 10
Flag for a moderator

Re: Virgin TV 360 Controller issue

Hey there Invader75, 

 

Thanks for updating updating us as to @newapollo's suggestion and pleased that it's worked. As it's a new product, we are aware that there is room for improvement and hope it's less glitchy with future updates.

 

Thanks,

 

Lisa

Invader75
  • 27
  • 0
  • 0
Tuning in
436 Views
Message 6 of 10
Flag for a moderator

Re: Virgin TV 360 Controller issue

It's a shame there's no self help guides available. Not sure it should be Rolled out if it has so many issues. 

0 Kudos
Reply
Airconrob
  • 3
  • 0
  • 1
Tuning in
293 Views
Message 7 of 10
Flag for a moderator

Re: Virgin TV 360 Controller issue

Do you re pair remote with box in standby or on?

0 Kudos
Reply
roy247
  • 365
  • 32
  • 69
Superfast
286 Views
Message 8 of 10
Flag for a moderator

Re: Virgin TV 360 Controller issue

This link will give you all the info you need.

https://www.virginmedia.com/help/virgin-tv-pairing-tv-remote

 

0 Kudos
Reply
Airconrob
  • 3
  • 0
  • 1
Tuning in
265 Views
Message 9 of 10
Flag for a moderator

Re: Virgin TV 360 Controller issue

Managed to fix it myself,take batteries out on both sides of remote,if you only take one battery out it does not reset,remote still powered up!

manshmehta75
  • 2
  • 0
  • 0
Joining in
206 Views
Message 10 of 10
Flag for a moderator

Re: Virgin TV 360 Controller issue

That is the only thing that worked for me too.
0 Kudos
Reply