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Virgin 360

Ghja
Joining in

on ‎16-01-2023 11:47

Sharp TV. Paired new remote. Still have to use original TV remote to switch TV on/off and adjust sound. Everything else works on 360 remote.

Advice please.

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7 REPLIES 7

Travis_M
Forum Team
Forum Team

on ‎18-01-2023 14:49

Hi @Ghja

 

Thanks for your post and a big warm welcome with this being your first post in our community!

 

Sorry to hear about the issue with your TV360 remote, are you able to fully reboot the box and repair the TV360 remote to see if the issue continues please?

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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Ghja
Joining in
In response to Travis_M

on ‎18-01-2023 16:06

Tried all suggestions for rebooting etc. Also repeatedly trying to pair with no success.  Last message said some makes of TV and older units just won't fully pair. 

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newapollo
Very Insightful Person
Very Insightful Person
In response to Ghja

on ‎18-01-2023 16:20

HI @Ghja 

Although it's a new remote you should try new batteries. It's helped other people pair the remote.

Others have had to perform a factory reset of the remote by pressing and holding the TV and Rewind button for 10 seconds.

Then pair the 360 remote holding down the 'TV' button and '0' button together until the Standby button starts to flash.

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
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Ghja
Joining in
In response to newapollo

on ‎18-01-2023 17:59

Thanks for tge advice Dave. I will give that a try tomorrow morning when it's quiet here. 

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Ghja
Joining in
In response to newapollo

on ‎19-01-2023 13:06

Tried again with new batteries and followed your suggestions. Must accept that my TV is too old to fit the bill. We can manage with the two remotes until we upgrade further. Thanks again

Graham 

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newapollo
Very Insightful Person
Very Insightful Person
In response to Ghja

on ‎19-01-2023 13:22

Hi again @Ghja 

Make sure you have One Power turned on in the 360 settings. This should enable you turn the TV on and off.

Settings > System > One Power

On your Sharp TV you need to turn on HDMI-CEC 

It's probably under something like Settings >  All Settings > General. SIMPLINK (HDMI-CEC) >  and set it to On.

Or it might be under Menu > Setup > Connections > HDMI CEC and set it to On.

The red button at the top right of the 360 should then enable you turn the 360 and the TV on and off.

The white button on the top left hand side of the 360  should then able you to turn the TV  on and off.

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Ghja
Joining in
In response to newapollo

on ‎21-01-2023 13:06

Tried this again today. Set 360 to power on  set TV to hdmi but no setting for cec. Still needing to use both remotes. Thanks for trying. Graham 

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