Virgin 360 upgrade resulting in intermittent black screen

[angela65]

Hi, Just changed my virgin package which resulted in a 360 upgrade to my current v6 box... no new hardware, just a virtual upgrade.

Since the upgrade my tv is experiencing intermittent black screen - only on live tv. Input changed, HDMI cable changed and it's still happening - any suggestions on how to stop this happening please?

[roy247]

Is it on all channels on live TV. Have you checked the diagnostics test in Settings, Network, Diagnostics, if that's ok then try a factory reset of the box and select the option to keep your recordings.

[Rufus57]

I was getting intermittent blank screens on more than one channel too a couple of weeks back. Then the problem disappeared to be replaced yesterday by the total loss of 20 channels. So I am wondering now if the blank screens were a warning of a signal failure. Tbh, I haven't the foggiest. I just add it to the list of various problems I have had since I converted my V6 box to 360. Engineer called out.

[Kain_W]

Hi angela65,

Thanks for your post and welcome back to the community!

From checking our service it seems there is a bit of an issue with the set up.

I've dropped you a PM so we can discuss further.

Thanks,