on 01-02-2022 19:24
Hi, i am once again experiencing issues with the error message saying the box is offline. On Friday I recorded a C4 program, everything seemed OK but once again when I tried to watch it, it says the box is offline. This happened all the time with the same program last series.
Last night, went to start watching a C5 program about 15 mins in, as we often do to be able to skip adverts. Same error message, box clearly isn't offline as we've just been watching Netflix.
I've seen a few other posts about this but nothing about a solution. I had the box replaced last year due to this but the issue returned on the new box a few weeks later.
Has anyone been able to resolve this??
on 06-02-2022 13:27
Thank you for your post. I'm sorry you're continuing to have this issue.
Can you confirm if this is just happening on those channels or others as well?
on 27-05-2022 13:47
Apologies just seen this, all resolved now, some recordings were in the other box which my wife was turning off of a nighttime, only resolved when I got the error message that actually said that specific box was offline. Bit stupid that it randomly recorded shows on there, didn't think the 360 did that.
on 29-05-2022 15:05
Thank you for coming back to us about this issue. Glad to hear that this is all resolved for you! 🙂
If there's anything else we can do to help, please get in touch. We'll be happy to assist further.
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