Virgin 360 - A massive step back in usability

[adrewetx]

Massively fruistrated with Virgin 360.   Bring back V6, all is forgiven.

My issues are with recording.   
(1) The remote doesn't have a "My Shows" button, so it now takes 7 seperate button presses to get to recordings.  Home button, scroll left x4, click OK, click show all.  With the old remote it took 1 button.  Have I missed a shortcut somewhere?

(2) The interface now longer has "continue watching".  Click into a recorded video, watch 10 minutes.  Now return (using the back button) back to live TV.  Now..  try and continue watching.  It's the 7 clicks just to get to the recording, another 3 clicks to get to the recording you want, and then the ONLY option is "Watch from start".  How do I continue watching?

(3) The interface doesn't make it obvious what is or isn't available to watch.   E.g. I've set up to record Gold Rush, and it shows me for the latest season, the full suite of episodes.  Weirdly, it says I can't watch episodes 12, 13, 14 (because they aren't scheduled until a future date) but I can watch episode 15 which is already recorded.  Why is this broken?

I'm finding the interface so frustrating.  

Am I doing anything wrong?   Or has Virgin, despite making it easy to record 6 channels at once, made it massively difficult to watch anything?

Adrian

[Jdap]

The only reason that I changed was that I had an issue with the V6 box and I was told that this was an upgrade. Admittedly it was my fault for believing them and I really wish that I had read the posts here before agreeing to the swap but when you’re on the phone and they require an answer you tend to believe what they are saying. Never again. I’m still searching for alternative options so that I can scrap the whole account. 

[nodrogd]

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@Jdap wrote:

The only reason that I changed was that I had an issue with the V6 box and I was told that this was an upgrade. Admittedly it was my fault for believing them and I really wish that I had read the posts here before agreeing to the swap but when you’re on the phone and they require an answer you tend to believe what they are saying. Never again. I’m still searching for alternative options so that I can scrap the whole account. 

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It is typical “upselling” with companies assuming people want the latest kit. It’s not new. Back in the 80s when we were renting TVs they were always trying to push the latest models at us. When SkyQ was introduced the same criticisms were levelled at it (central box only recording, no separate profiles etc). Now it’s not an option. You want a recording box from Sky it’s Q or go elsewhere. “New & improved” does not always mean better. Buyer beware.