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newapollo
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Message 11 of 16
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Re: Upgrade

Hi again Mjohno,

Thanks for the update, it's good to see your all up and running on the 360 now.

For Sound issues go to Setting > Audio & Video - try setting Dolby Audio to always convert. You can also try different settings such as follow content or disabled

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Mjohno
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Message 12 of 16
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Re: Upgrade

Tried altering the said settings, it works for a while then it’s out again. It tends to drift in and out, 1 minute speech and mouth movement is spot on, then there’s a sync lag?

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Adrian_H
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Message 13 of 16
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Re: Upgrade

Hi Mjohno

Is this happening on specific channels, or all ?

Also, was this issue present before you upgraded to 360 ?

Adrian Hayes
Virgin Media
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I work for Virgin Media but I browse and post on the forums during my spare time.

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Mjohno
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Message 14 of 16
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Re: Upgrade

Hi Adrian, yes all channels it’s only started happening since upgrade. I’ve tried fiddling with audio settings, it’s in sync for a while then out then in then out. Really bizarre.
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Adrian_H
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Message 15 of 16
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Re: Upgrade

Ok thanks, I'll PM you for more info.

 

Adrian Hayes
Virgin Media
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I work for Virgin Media but I browse and post on the forums during my spare time.

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John_GS
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Forum Team
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Message 16 of 16
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Re: Upgrade

Hi Mjohno

 

Thanks for posting and welcome to the community. My apologies for the TV issue. 

 

I can see you've spoke to our team and confirmed to them everything is all sorted. Upon checking the system the work order is open still but this presumably is for monitoring purposes.

 

Do let me know if you need further assistance.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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