Virgin Media Community

[PhilipF]

Just had the offer, if you have two V6 boxes I assume you get 2 remotes?

[jb66]

Yeah, remember you will loose all recordings so get watching now

[PhilipF]

Yes, not to bothered about that, the info about remotes only becomes clear if you sign up

All you need to upgrade is our genius new Virgin TV 360 remote. We’ll send one for every box you have, along with an easy to follow guide. You’ll then be able to do a simple software upgrade on all existing boxes and start enjoying our new TV experience in no time. 

[paulcymru]

Does this mean/are you saying current V6 boxes will be upgraded to the new 360 software and we’ll just receive replacement remotes?

Other threads seem a bit cagey. 

[newapollo]

Hi paulcymru,

It looks like VM will send new voice remotes if the current V6 is upgraded, but nothing has been confirmed yet about regrades/updates.

The following info is from VM Staff BenMcr

There are two things that have happened recently

The first customer pilot replaced any existing TV kit with the new customer experience which is 1 main HDD box and any additional boxes are the 360 mini boxes.

There is now another customer pilot. That is where some existing customers with V6 boxes are being offered an upgrade where the boxes are converted to 360.

Both of these are invite only.

As yet there hasn't been confirmation as to which option will be available for existing customers for the 360 when it becomes a normal upgrade that you can ask for.

[Roger_Gooner]

Liberty Global has invested - and is investing - a lot in Horizon and won't want to keep paying TiVo for support and licences. It's surely only a mattter of time before everyone is migrated to Horizon.

[BlueLou]

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@Roger_Gooner wrote:

Liberty Global has invested - and is investing - a lot in Horizon and won't want to keep paying TiVo for support and licences. It's surely only a mattter of time before everyone is migrated to Horizon.

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This is not true.  There are no plans to force anyone from V6/TiVo to Virgin TV 360.

[BlueLou]

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@paulcymru wrote:

Does this mean/are you saying current V6 boxes will be upgraded to the new 360 software and we’ll just receive replacement remotes?

Other threads seem a bit cagey. 

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anyone who has been contacted as part of the current trial this week will have their V6 boxes updated to 360 (and given a new remote) and their TiVo boxes swapped out for Mini boxes

[PhilipF]

Hi My offer is very clearly two new remotes and a software upgrade, not new boxes.

[PhilipF]

Hello You’re all set to upgrade to Virgin TV 360 – our fastest, slickest way to watch and stream on all your screens. Get it at no extra cost today to enjoy the telly you love, the way you want to – now with super-powerful Voice Control and personalised Profiles. It’s super easy to upgrade your Virgin TV V6 box, and you can do it sitting on your sofa, in a matter of minutes. All you need is our genius new remote, which we’ll pop in the post for you. Here’s what you can look forward to...

Say it, see it

With super-powerful Voice Search and Control, it’s never been easier to find what you fancy and jump straight in. Put your feet up, hit the Mic button on your remote, and binge on.

Your very own profile

Create a TV experience that’s totally yours with personalised Profiles. Sign in to pick up a programme where you left off, jump straight to your favourite channels, and make sure your recommendations aren’t influenced by the rest of the household.

Telly on your terms

Missed the first five minutes of your favourite soap because you forgot to put the kettle on? With Startover – available on most channels – you can go from the top at the touch of a button.

All around the house

If you’ve got any additional V6 boxes, they’ll automatically update too. So you can watch different telly – including live TV, Catch Up, Box Sets, movies and recordings, even in mesmerising Ultra HD – at the same time. Plus, shared pause points make it a doddle to switch rooms without missing a moment. Sound good? Click here to book your upgrade. So you know, it can take up to 7 working days to process your order. Our team will be in touch as soon as we’re ready to go. There’s limited availability, but don’t worry it will be available again soon.