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Tv turns off with TV 360

Emberone
Tuning in

on ‎05-11-2022 12:37

Since I have had the TV 360 box installed. My LG CX will turn off to standby while watching tv. Anyone else have this issue? 

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4 REPLIES 4

RedAndWhite
On our wavelength

on ‎05-11-2022 12:46

Have you got 'one power' turned on? You can check in the settings (the cog icon in the top right), you'll find the option for it under 'system'.

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Emberone
Tuning in
In response to RedAndWhite

on ‎05-11-2022 12:49

Hey! 

This is turned off in the settings. Anything else I can try?

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newapollo
Very Insightful Person
Very Insightful Person

on ‎05-11-2022 14:29

Hi @Emberone 

Have you checked the ECO mode settings on your LG TV? This lets you choose from a list of options as to whetehr the TV turns off at say 2,4,6 or 8 hour intervals, or stays On by selecting Auto power Off.

I'm not sure where it will be on your TV but try under Settings > General > Time > Timers.

Or try  OLED care > Device Self Care >  Energy saving options >  Auto power off and switch it to Off

On my LG TV  it's under Settings > All Settings > General > Additional Settings > Eco Mode and I switch it to off

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Emberone
Tuning in
In response to newapollo

on ‎05-11-2022 14:33

Heya! 

This was set to 2 hours. Normally before it turns off I will be notified the tv will be turning off and to stop it I must click ok on the pop up. This does not appear when the tv randomly switches off. I however have turned it off to see if this fixes it. Fingers crossed.

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