on 27-05-2022 22:34
I decided to test the YouTube App this week
For some reason there was no sound on Wednesday
I then tested again on Thursday, exactly the same
I then attempted today, no change
Have I missed something?
on 27-05-2022 23:02
Hi mjkerr,
I regularly watch music videos on YouTube aftter 10pm and can say there is no problem with the sound,
If you have tried restarting the box by turning the power off and on with the switch on the back of the box, you could try doing a factory reset of the box, just select the option to keep your recordings, you will have to login to iPlayer and Netflix etc again.
on 28-05-2022 13:20
I have only used the TV service so far
It still takes multiple attempts to start the device
I have tested again, there is still no sound when using the YouTube App
28-05-2022 22:54 - edited 28-05-2022 23:02
@mjkerr wrote:I have only used the TV service so far
It still takes multiple attempts to start the device
I have tested again, there is still no sound when using the YouTube App
Is this the 360 box ?
Edited to say,; Have you tried factory resetting the box ?
on 02-06-2022 09:14
I do not make recordings, so none to save
(I lost all the recordings on my previous box)
I have now made two resets, as advised above
No difference
It still takes several attempts to get the device to switch on
I press the TV power button, the TV switches on
I press the VM 360 power button (on the remote), this can take several attempts
I have a separate topic for this, the issue was never resolved
I press the Voice Control button, this takes me to the YouTube App
All the content appears
There are no sound settings, unlike the browser version of YouTube.com
There is a preview sound setting, the video plays but again no sound
on 02-06-2022 14:49
HI @mjkerr
When you are in the You Tube settings, scroll down and click on Reset app - that may clear the sound issue.
on 03-06-2022 04:40
No change, all the Reset App option appeared to do was remove the history
on 03-06-2022 09:34
@mjkerr wrote:
It still takes several attempts to get the device to switch on
I press the TV power button, the TV switches on
I press the VM 360 power button (on the remote), this can take several attempts
I have a separate topic for this, the issue was never resolved
You might need to update that thread so the forum team still know you have a problem,
https://community.virginmedia.com/t5/Virgin-TV-360/TV-360-remote/td-p/4889003
Regarding this problem is it the same with YouTube Kids and any other apps for example Vevo.
on 05-06-2022 09:43
I regularly use the My5 App without any problem
Tested the YouTube Kids App, no problem there either
Went back to YouTube, still no sound
on 05-06-2022 09:45
Good Morning @mjkerr, can you please advise me if you have any sound issues on any other applications or services?
Are you logged into an account on the YouTube app, or are you using this without an account being logged into?
Could be worth seeing if logging out of the account and back in clears this issue.
Kindest regards,
David_Bn