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TV box dropping signal

Gav3
Tuning in

on ‎05-11-2021 18:00

Since getting a new remote control and software upgrade on my V6 box I have been experiencing issues!

The V6 box sporadically drops signal and the screen either flickers or goes blank. Each time this happens I have to switch off the box for around two minutes then back on for it to reconnect.

Also, even though my new remote recognizes my television it won't connect properly, not allowing me to use the volume settings or standby button.

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6 REPLIES 6

newapollo
Very Insightful Person
Very Insightful Person

on ‎05-11-2021 18:58

Hi @Gav3 

I suggest pairing the remote again. There are usually a number of codes for each TV, and you will find 2 or 3 codes will work correctly , others partially or not at all. So don't just accept the first one that appears to work.

When the TV drops signal or goes balnk do you see any error messages? Are there any  specific channels affected by this? 

Have you tried re-seating the HDMI cable, or swapping it for another one?

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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japitts
Very Insightful Person
Very Insightful Person

on ‎05-11-2021 19:01

@Gav3 wrote:

Since getting a new remote control and software upgrade on my V6 box I have been experiencing issues!

Just by means of some general advice, you don't have a V6 anymore. You've converted it to a 360 and it's no longer a V6.

360 & TiVo/V6 are completely different software platforms, hence the common parlance.

 

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Gav3
Tuning in
In response to newapollo

on ‎05-11-2021 19:14

I don't use an HDMI cable! It loses signal regardless of what channel I'm watching.
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japitts
Very Insightful Person
Very Insightful Person
In response to Gav3

on ‎05-11-2021 20:02

Does your TV display any error codes when the signal drops? And does the error happen on OnDemand programmes? That's processed by the 360 differently to live TV & recorded content.

If the error is being produced by your 360 losing a live TV feed, there will be an error message/code associated with it. If not, then it's likely meaning the video output is dropping and the TV is detecting a loss of HDMI video input.

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roy247
Community elder
In response to Gav3

on ‎05-11-2021 21:13

@Gav3 wrote:
I don't use an HDMI cable! It loses signal regardless of what channel I'm watching.

If you don't use an HDMI cable to connect the 360 to your TV how is it connected. 

LittleMick73
Superstar
In response to Gav3

on ‎05-11-2021 21:17

If you don't use an HDMI cable how on earth do you expect to receive anything from a virgin TV box to your TV.
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