TV Not working

[NickTipps]

Woke up this morning with Virgin TV not working, checked the app & it said there is a fault & they are working on it.

Left it all for over 3 hours & tried the app again & it said everything is working, tried the Virgin box & nothing!!

Contacted Virgin through their online chat & after about an hour was told that they couldn’t do anything for me & was it ok to send an engineer out? 
To which I said yes & I’m now told that I have to wait 6 days for an engineer!!

I’ve had Virgin for about 2 months & now I have to go 6 days with nothing?!?

To some this may not be that big an issue but having broken my back twice, I’m classed as disabled, unable to work & am basically housebound for the majority of my time, so TV is a fairly large part of my day!

Do Virgin knock some of the bill off for the time that I’m unable to use their equipment? Starting to think I’ve made the wrong choice of entertainment provider!!

[Katie_WT]

Hello @NickTipps 

Welcome to our community - we are sorry to understand that you have had some issues with your Tv services at the moment and that you require a technician visit to restore. 

I have been able to have a check of your systems from this end and at the time of writing there are no known area issues for TV faults and it does look like a technician is required. 

Currently you have been offered the first available timeslot, we can only apologise about the delay. You can check for earlier slots via your online account here. Whilst your services are down, you should still be able to use the TVGo services - you can download the app for free or even use an internet browser. You can read more about that here

We don't expect our customers to pay for services they are not getting - once your services are all back up and running please do give us a ring and we can ensure that the appropriate credits are added to your account for the loss of services. 

Please do let us know how the visit goes. 

[NickTipps]

Can you tell me, with Virgin TV Go, can I watch Sky Sports programmes? I’m subscribed to Sky Sports but Virgin TV Go is telling me I’m not allowed to watch it as my subscription won’t allow!

[newapollo]

Hi @NickTipps 

Since you subscribe to Sky Sports as part of your VM package you need to download the Sky Sports app  and use that.