I have been switched from the Tivo and older broadband hub to the TV 360 box and latest hub, was surprised to see its all connected differently. I previuosly used my Tivo in modem mode with a TP Link router, the Tivo box was connected by ethernet to the TP Link router. Also my phone was originally connected to a virgin installed phone socket. Ive found that when I connected the TV 360 box the same way it kept saying I wasnt connected and I had to eventually connect it directly to the Hub after turning off modem mode. Is there a reason it wouldnt recogise the second router connection?
Secondly, the phone also wouldnt work when connected to the phone old connector on the wall. I had to directly connect to the hub temporarily as I cannot place the phone or Hub in their previous locations due to the conectivity issues.
I previuosly used my Tivo in modem mode with a TP Link router, the Tivo box was connected by ethernet to the TP Link router.
A TiVo has an inbuilt internet connection and the Ethernet is only for multi-room streaming of recorded programmes, not the internet.
V6 & 360 (which are the same hardware, just different software) don't have an in-built modem and rely on a connection via the home-hub for the internet.
You can either use the hub as a combined router/modem and connect the 360 directly, or put the hub in modem mode and connect your devices to your own router.
As regards your landline, VM are moving to VoIP-based landlines which connect using the sockets on the back of the hubs, rather than the traditional wall-sockets. It sounds like you've been moved across now.
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Thanks very much for your reply and you have explained why the phone has to be connected to the hub, I will run an extension from the hub to where I want the phone to be. I'm still only partly clear on what you say about the internet connection with the TV box. If I use the hub in modem mode there is no way of connecting the TV box to the internet?
Yes I know, and that is connected. Normal TV worked but from the router connection the internet wasn't connecting even when swapping the ethernet from a device that was connecting. I will check it again as I do prefer to use my router.