Virgin Media Community

[westindieman]

I have been switched from the Tivo and older broadband hub to the TV 360 box and latest hub, was surprised to see its all connected differently. I previuosly used my Tivo in modem mode with a TP Link router, the Tivo box was connected by ethernet to the TP Link router. Also my phone was originally connected to a virgin installed phone socket. Ive found that when I connected the TV 360 box the same way it kept saying I wasnt connected and I had to eventually connect it directly to the Hub after turning off modem mode. Is there a reason it wouldnt recogise the second router connection?

Secondly, the phone also wouldnt work when connected to the phone old connector on the wall. I had to directly connect to the hub temporarily as I cannot place the phone or Hub in their previous locations due to the conectivity issues.

[japitts]

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@westindieman wrote:

I previuosly used my Tivo in modem mode with a TP Link router, the Tivo box was connected by ethernet to the TP Link router.

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A TiVo has an inbuilt internet connection and the Ethernet is only for multi-room streaming of recorded programmes, not the internet.

V6 & 360 (which are the same hardware, just different software) don't have an in-built modem and rely on a connection via the home-hub for the internet.

You can either use the hub as a combined router/modem and connect the 360 directly, or put the hub in modem mode and connect your devices to your own router.

As regards your landline, VM are moving to VoIP-based landlines which connect using the sockets on the back of the hubs, rather than the traditional wall-sockets. It sounds like you've been moved across now.

[westindieman]

Thanks very much for your reply and you have explained why the phone has to be connected to the hub, I will run an extension from the hub to where I want the phone to be. I'm still only partly clear on what you say about the internet connection with the TV box. If I use the hub in modem mode there is no way of connecting the TV box to the internet?

[japitts]

If you use your hub in modem mode you just need to connect any Internet-based device to your router. That device can be your TV box, laptop, tablet, etc.

So your setup will be 360 <---> router <---> modem <---> internet.

[westindieman]

Thanks but when I connected the TV box to the router it wasn't recognising the connection though all other devices do, that was both TV boxes (I have 2 boxes). I may give it another try.

[japitts]

In what way was the 360 not recognising the connection? Can you give some details of what's not co-operating and perhaps other users may be able to help.

[westindieman]

Its kept saying check your cables and connections

[newapollo]

The set top box also needs connecting to the white coaxial cable.

[westindieman]

Yes I know, and that is connected. Normal TV worked but from the router connection the internet wasn't connecting even when swapping the ethernet from a device that was connecting. I will check it again as I do prefer to use my router.

[John_GS]

Hi westindieman

Thanks for posting. Sorry for the confusion over the connections. Have you been able to sort this out following the community advice? Best,