TV 360

[StefanPlum]

Requested upgrade to tv360 on 23 May. Given activation date (estimated) 26 May. But heard nothing?

[jonandmarkuk · Accepted solution]

Have you received the remote control? Until that arrives nothing will happen with the update to the TV360 as it has to be started using the new remote

[StefanPlum]

No, remote not received. I expected it to be delivered on the given activation date. I contacted them today and no record of new contract, despite emails suggesting otherwise. Now sorted (maybe). Promised new kit by Thursday next week. We’ll see…

[Gareth_L]

Hello StefanPlum,

Thanks for your post and welcome back to our Community.

Sorry to hear about the 360 package not being ordered correctly.

I can take a look at this to make sure it has gone through okay for you if you like?

If you don't mind, I will need to send you a private message to pass security. 
If you can check your envelope at the  top right of your screen that would be great. 
Regards     
Gareth_L