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Libanese
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Message 11 of 186
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Re: TV 360 - A Step Backwards

Yeah, that's hardly the biggest issue here, is it?

You've also removed all the radio stations, so I assume you're going to lower the price I pay
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BenMcr
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Message 12 of 186
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Re: TV 360 - A Step Backwards

Radio stations are available on the 360.

https://community.virginmedia.com/t5/Virgin-Media-TiVo-service/Upgrade-Tivo6-to-Tivo360/m-p/4442456#...
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Libanese
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Message 13 of 186
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Re: TV 360 - A Step Backwards

Something else pushed into an app, when they worked perfectly well on the 900+ channels.

You all really need to see TV 360 for the awful, low-grade mess it really is from a customer point of view. The whole thing is a huge backwards step, and yet you want us to cough up the same money.
BenMcr
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Message 14 of 186
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Re: TV 360 - A Step Backwards

They're really only on the 900+ channels because of the old V boxes that have been decommissioned, and as a way to replicate the even older FM feeds that use to exist back in the analogue days.

With internet connected boxes there is no need to have radio as audio only TV channels, as other access methods can be used.

I'd think it's also much more efficient to use other delivery methods as it allows more radio stations to be available on the box than could ever be available via the EPG.

And excluding the current technical problem, Radioline exists as an app on the V6 boxes too.

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Libanese
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Message 15 of 186
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Re: TV 360 - A Step Backwards

I've just tried the Radio Line app, and it's terrible. Put it on an app, of you need to, but at least make it usable.

This is another example of legacy being the better option. But, look, that's just one of a big list of awfulness about 360. I'm now 2 weeks in, and I feel no more affectionate towards it than I did the day after it was installed

 

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BenMcr
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Message 16 of 186
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Re: TV 360 - A Step Backwards

Radioline is for additional radio stations. The 'built in' option is when you press Home on your remote and go to the Guide option. There is a radio option on the right icon.
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lennyv
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Message 17 of 186
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Re: TV 360 - A Step Backwards


@DJ_Shadow1966 wrote:

Hello

As the box isn't released for everybody in the UK at this time there is no manual


I don't really think that's good enough. I can appreciate there not being a full and final manual yet if this is just a pilot programme (not that we were told it was), but the information that Virgin have made available to the UK customers they offered the box to is, well, fairly non-existent.

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Message 18 of 186
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Re: TV 360 - A Step Backwards


@lennyv wrote:

@DJ_Shadow1966 wrote:

Hello

As the box isn't released for everybody in the UK at this time there is no manual


I don't really think that's good enough. I can appreciate there not being a full and final manual yet if this is just a pilot programme (not that we were told it was), but the information that Virgin have made available to the UK customers they offered the box to is, well, fairly non-existent.


This is the response from staff in this thread yesterday

https://community.virginmedia.com/t5/Virgin-TV/TV-360-A-Step-Backwards/m-p/4448525#M197213

There is definitely a manual and you should have got one.  I'll get someone to contact you about it. 

A lot of the shortcuts you're looking for can indeed be found using voice control

What won't yet be available is the detailed online help that Ireland now have for their version. But everyone getting the 360 box should have a guide to get them going with their new box.

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lennyv
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Message 19 of 186
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Re: TV 360 - A Step Backwards

I got the document that Virgin are sending out with the box, but what's really missing at the moment is any information about what's different between whichever box you currently have and the 360. Without that it's really difficult to work out whether 360 will work for you or not.

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Message 20 of 186
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Re: TV 360 - A Step Backwards

I completely agree with Libanese. The 360 is a step backwards. Can I go back to the previous system? I'm even tempted to look at other providers, who may even be cheaper! Doesn't Virgin realise it is jeopardising its customer base? And I have been a loyal customer for 20 or more years.