Streaming devices maxed out

[stuartbm]

Good morning we have x2 v6 boxes both upgraded to 360, upstairs last night we tried to watch a recorded program only to keep getting message streaming devices maxed out and would not let us watch the recorded programs?

any answers please

thank you

[stuartbm]

Thank you, but if my upstairs box gets connected by Ethernet (currently Wi-Fi) does the Ethernet cable need connecting to downstairs box or broadband box

and would this still allow viewing of recorded content from both boxes?

IE

if downstairs via Wi-Fi is box 1

upstairs Ethernet box 2 should I still be able to watch content from box 1 when upstairs 

Will they still link with one on Wi-Fi and one on Ethernet?

[newapollo]

Hi @stuartbm 

Providing they both have an internet conection they should both link. It doesn't make any difference if once is via ethernet and the other by wifi.

[japitts]

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@stuartbm wrote:

Thank you, but if my upstairs box gets connected by Ethernet (currently Wi-Fi) does the Ethernet cable need connecting to downstairs box or broadband box

---

Both boxes need connecting your your homehub independently, not to each other. How each one is connected is immaterial, as long as they both are.

This provides both an onward internet connection and multiroom streaming.

[stuartbm]

Thank you am going to but Ethernet cable for box upstairs and try that 

appreciate the replies

[stuartbm]

We started getting error message on screen when watching upstairs v6 box software upgraded to 360

you have reached maximum number of streaming devices

we can watch live tv but cannot watch recordings nor Netflix or apple or Disney or Amazon etc

the box works fine downstairs but box upstairs will only play live tv

[nodrogd]

First thing to check is if the box upstairs is communicating with your VM hub. V360 Horizon is more reliant on this connection than the V6 TiVO platform was.

How is it connected? Via a wired connection or WiFi?

[stuartbm]

Good afternoon connected by wifi but checked connection and have a strong wifi signal and box shows connected 

[David_Bn]

Thanks for coming back to the thread @stuartbm, can you please confirm if you have been able to try connecting the troublesome box via an Ethernet cable? 

What speeds do you achieve over Wi-Fi in the room where the troublesome box is located?

Kindest regards,

David_Bn

[stuartbm]

Good morning we were waiting for Cat7 cable to arrive, I can confirm error codes cs2200 and cs2518

i have checked Wi-Fi speed on speed checker in the room 400Mbps

i have gone into system settings diagnostics very good Wi-Fi signal 

I have attached Ethenet cable gone into diagnostics changed connection type to Ethernet and had confirmation on screen congratulations now connected by Ethernet

and still the same error messages

will play live tv 

will not pause, will not rewind

will not play previously recorded programs 

will not allow playing from apps IE Netflix or Disney or itv hub etc

so definitely not a Wi-Fi issue

i think the hard drive or hardware issue in the box is causing the failure

still at level 2 no further advancements with virgin has been a problem since before Christmas 

[Paul_DN]

Hi stuartbm,

Thank you for reaching back out, sorry to hear you are still facing the same issues, this has now been escalated and raised to another team to investigate.

Regards

Paul.