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metahome
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Message 11 of 17
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Re: Sky F1 - am I getting HD?

Nothing so far. I can PM you the case ref number if you need it.

 

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Steven_L
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Message 12 of 17
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Re: Sky F1 - am I getting HD?

Thanks for coming back to me @metahome, that would be great if you could send over the reference to me via private message.

Regards,

Steven_L

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Rufus57
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Message 13 of 17
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Re: Sky F1 - am I getting HD?

The quality shown in the second picture from a VM feed is the picture quality we have been suffering for months on the Sky Sports HD channels. See the separate thread titled Sky Sports HD. This is really not good enough.

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Hayley_S
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Message 14 of 17
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Re: Sky F1 - am I getting HD?

Hello @Rufus57,

Welcome back, thanks for posting on here.

I am sorry that your HD Sky Sports quality is not at the standard it should be.

Are there any other HD channels that have this issue? 

Many thanks,

Hayley
Forum Team



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metahome
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Message 15 of 17
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Re: Sky F1 - am I getting HD?

Just a quick note of thanks to Stephen_L for helping to get this sorted out.

It turned out that the package I had bought did NOT include Sky Sports HD - only the Sky Sports SD channels, but because the web pages shown during the online purchase process wrongly showed that HD was included in the package VM have accepted responsibility for the error and sorted it out for me.

 

 

Rufus57
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Message 16 of 17
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Re: Sky F1 - am I getting HD?

Hayley,

 

For me it's the Sky Football HD and Sky Main Event HD channels when I watch football. It may well be the other Sky Sports HD channels but I haven't used them. Several other people have complained about the Sky Sports HD channels on here. Surely must be an issue with the Sky feed not my box. Other channels are fine.

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Zak_M
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Message 17 of 17
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Re: Sky F1 - am I getting HD?

Thank you for coming back to us Rufus57. 

We are aware of some issues with the standard of the HD channels, we are investigating this further. 

 

Kind regards,

Zak_M

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