STV HD - Pixelation

[s9750]

I am in Scotland Area 11 and our STV HD on 103 is totally pixelated and unwatchable. Status says there are no problems in the area and this is the only channel that is like this. Even STV+1 is working no problem. There have been the odd blip recently with this channel but it is now completely pixelated and continues even after a reboot of the box. Anyone else having this problem?

[s9750]

Just to add, second box upstairs is exactly the same.

[newapollo · Accepted solution]

HI @s9750 

The area number doesn't really help with faults, that's actually a billing area based on the old cable franchises and not geographical.

Your approx location would be a more helpful indicator, such as Tayside or Glasgow.

Have you used the /check-services/i  function? You can also a run a test on your equipment from there. If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

[Nain]

I am in monifieth area and having the same issues

[s9750]

Checked the services etc and said no problems. I am in West Lothian. 
I had to nip out and just back and channel back on, so will keep an eye on it to see how it goes.

[John_GS]

Hi @s9750 

Thanks for posting and welcome back to the community. I am sorry to hear of the channel pixelation on the STV HD channel. 

I've ran a system check and no issues are showing - has everything been resolved since posting?

If not, can you please check that all cables are finger tight for me, then possibly try a new HDMI port/HDMI lead on the TV?

Best wishes.

[s9750]

Sorry for the late reply. Like I said above it resolved itself meantime. I will keep an eye on it and report back if it happens again.

Thanks

[Ashleigh_C]

Thank you @s9750 we do hope this is now resolved fully for you but please do pop back to us in the future should the issues reoccur.