on 24-05-2023 11:17
I am in Scotland Area 11 and our STV HD on 103 is totally pixelated and unwatchable. Status says there are no problems in the area and this is the only channel that is like this. Even STV+1 is working no problem. There have been the odd blip recently with this channel but it is now completely pixelated and continues even after a reboot of the box. Anyone else having this problem?
Answered! Go to Answer
on 24-05-2023 11:29
HI @s9750
The area number doesn't really help with faults, that's actually a billing area based on the old cable franchises and not geographical.
Your approx location would be a more helpful indicator, such as Tayside or Glasgow.
Have you used the /check-services/i function? You can also a run a test on your equipment from there. If nothing is showing you could also try the Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
on 24-05-2023 11:20
Just to add, second box upstairs is exactly the same.
on 24-05-2023 11:29
HI @s9750
The area number doesn't really help with faults, that's actually a billing area based on the old cable franchises and not geographical.
Your approx location would be a more helpful indicator, such as Tayside or Glasgow.
Have you used the /check-services/i function? You can also a run a test on your equipment from there. If nothing is showing you could also try the Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
on 24-05-2023 11:49
I am in monifieth area and having the same issues
on 24-05-2023 12:37
Checked the services etc and said no problems. I am in West Lothian.
I had to nip out and just back and channel back on, so will keep an eye on it to see how it goes.
on 26-05-2023 13:32
Hi @s9750
Thanks for posting and welcome back to the community. I am sorry to hear of the channel pixelation on the STV HD channel.
I've ran a system check and no issues are showing - has everything been resolved since posting?
If not, can you please check that all cables are finger tight for me, then possibly try a new HDMI port/HDMI lead on the TV?
Best wishes.
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on 29-05-2023 15:04
Sorry for the late reply. Like I said above it resolved itself meantime. I will keep an eye on it and report back if it happens again.
Thanks
on 31-05-2023 16:31
Thank you @s9750 we do hope this is now resolved fully for you but please do pop back to us in the future should the issues reoccur.