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SECURITY FAILURE !! Netflix acct being accessed by someone else!! Can’t get virgin to do anything !!

On our wavelength

My Netflix account on virgin media is being illegally accessed and Netflix say it’s because an old v360 box I had has been given to someone else and virgin still have it linked to my account. Apparently there’s a facility called SSI that enables anyone with the box to bypass the sign on password so a password change doesn’t fix it. 
has anyone else seen this- I can’t get anyone at virgin to take any interest


I'm tempted to watch Stranger Things Season 4. Problem: it's in French.

Must do better, Virgin Media.

Still waiting to chat to an agent...

They are generally pretty awful!!

I think they all go home at 10.00pm So fingers crossed!!- my longest wait on chat was 2 days 😱

Good luck

Hi @lawrenr58,

I can see you have been speaking to my colleague in regards to this but if you do have any further concerns, please reach out. 


Forum Team

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Hi ayisha

thanks for making contact. Someone from your exec team is dealing with this now


Best regards