SECURITY FAILURE !! Netflix acct being accessed by someone else!! Can’t get virgin to do anything !!

[lawrenr58]

My Netflix account on virgin media is being illegally accessed and Netflix say it’s because an old v360 box I had has been given to someone else and virgin still have it linked to my account. Apparently there’s a facility called SSI that enables anyone with the box to bypass the sign on password so a password change doesn’t fix it. 
has anyone else seen this- I can’t get anyone at virgin to take any interest

[MichaelShort]

I'm tempted to watch Stranger Things Season 4. Problem: it's in French.

Must do better, Virgin Media.

Still waiting to chat to an agent...

[lawrenr58]

They are generally pretty awful!!

I think they all go home at 10.00pm So fingers crossed!!- my longest wait on chat was 2 days 😱

Good luck

[Ayisha_B]

Hi @lawrenr58,

I can see you have been speaking to my colleague in regards to this but if you do have any further concerns, please reach out. 

Thanks

[lawrenr58]

Hi ayisha

thanks for making contact. Someone from your exec team is dealing with this now

Best regards