You bought a replacement 360 remote?
Or are you using a third party remote to control the box?
You could try factory resetting the 360.
To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options
Select Keep Recordings which means you won't lose your recordings or any links you've set up. You will have to sign into apps such as iPlayer, Prime, Netflix and ITV Hub again, and a couple of other settings may change such as standby power consumption and match frame rate.
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