on 11-03-2023 14:30
I can't load recordings on my second Virgin box. It has been working perfectly, up until recently when I completely unplugged the main box to tidy up the cables. Ever since, I can't access recordings on the box in the other room.
Things I have already tried:
- Unplugging and restarting both boxes
- Checked that the main box is on 'active start mode'
- Run diagnostics on both boxes, and they both show green on everything
- Yelled at the TV for not working
Every time I try to access a recording on the 2nd box, I get a message saying 'Oops, we couldn't connect to virgin tv 1' - so I don't even get given an error code to reference.
Can someone please help?
Answered! Go to Answer
on 11-03-2023 16:00
The can't connect message is usually a network connection between the 2 boxes. Can you watch on-demand TV on the mini box which is another good test of the mini box's connection to the hub.
If the main box is On will the mini box still not connect, if both boxes are connected by wi-fi make sure they are both on the same 2.4ghz or 5ghz bands.
If you still can't connect the mini to the main box when it's On (not in standby), some people have needed the main box replacing.
I would try a factory reset before calling Virgin because if you do need the box replacing you will lose your recordings.
It's only a partial system reset and not a complete factory reset. You are given 2 options,
Keep Recordings
Format Disk
Choosing Keep Recordings, means you won't lose your recordings and any planned recordings or series links you've set up, but you will
have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will
go back to their default settings if you have changed them.
on 11-03-2023 16:00
The can't connect message is usually a network connection between the 2 boxes. Can you watch on-demand TV on the mini box which is another good test of the mini box's connection to the hub.
If the main box is On will the mini box still not connect, if both boxes are connected by wi-fi make sure they are both on the same 2.4ghz or 5ghz bands.
If you still can't connect the mini to the main box when it's On (not in standby), some people have needed the main box replacing.
I would try a factory reset before calling Virgin because if you do need the box replacing you will lose your recordings.
It's only a partial system reset and not a complete factory reset. You are given 2 options,
Keep Recordings
Format Disk
Choosing Keep Recordings, means you won't lose your recordings and any planned recordings or series links you've set up, but you will
have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will
go back to their default settings if you have changed them.
on 11-03-2023 16:35
on 11-03-2023 16:43
I would try the main box first, if that doesn't work and you also try the mini box there is no option to keep your recording's or format the hard drive because the mini box doesn't have a hard drive.
To factory reset go to Settings > System > Factory Reset
on 11-03-2023 22:24
on 11-03-2023 22:32