Sky Sports Cricket Pixelating

[martinhgregory]

I'm also seeing Ch 504 Sky Sports Cricket and Ch 503 Sky Sports Football pixilating on my main box over the last few days. Not noticed it on any other channels so far including Ch 501, 502, 504 and 506. I've tried rebooting the box but it makes no difference.

The other box doesn't seem have this problem at all. 

Thanks 

Martin

[Akua_A]

Hi @martinhgregory 

Welcome back to our community forums and sorry to hear you are having a similar issue with pixelation on channels. We can understand this is not ideal. I can see you recently contacted our team regarding this issue. Was the issue resolved with our team? Do you need any further help?

Thanks,

[martinhgregory]

Yes I did speak to faults about the problem but it’s not resolved yet. It’s been passed on to another department and I’m told they should get back to me within 5 days.

I do hope it’s resolved soon 

[Daniel_Et]

Hi @martinhgregory, thank you for your response.

If, by any chance, the problem hasn't been resolved within the timeframe advised, please pop back to us.

Regards,
Daniel

[japitts]

---

@martinhgregory wrote:

The other box doesn't seem have this problem at all. 

---

This rules out an external fault, and suggests the problem is either the box itself, or your internal cabling.

Swap your two boxes around and see if the fault moves. Then you'll know whether the cabling or box needs replacing.

[martinhgregory · Accepted solution]

All sorted now.
It turns out we have two cables running from the street cabinet to the house - one for each box. Various bits and pieces along the route to the faulty box needed to be replaced as they were old and corroded.