Pixelation on many channels

[Novice_1]

Same. Stevenage here.

[Novice_1]

Yes, been going on a week now. Local Facebook pages full of complaints. SG1 area, anything being done??

[Novice_1]

Same in Stevenage. Sick of it.

[japitts]

Check on the local status line, 0800 5610061, if anything is reported.

If nothing's listed, follow the normal faults process and report your service problem. Social media is not part of the fault reporting process.

[Lee_R]

Hi @Novice_1 thanks for posting and welcome back to our community.

Sorry to hear you're have a poor TV service.  And sorry for any inconvenience this may be causing your household. For future reference, you may wish to check for possible issues in your area here.  You can also book a technician via that link if needed.  However, as you've reached out to us, I would love to help you resolve the issue. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[Novice_1]

Please don't treat me as stupid. Virgin have denied any problems with a whole town having problems. Today at last they admit there's been an outage for days. Shocking service!

[Robert_P]

Is the issue now reported here with an estimated fix time?

Rob