on 14-03-2022 17:50
I have now got this Error CS2004 and lost around 20 channels. Done the usual things. Checked cables on TV and router, rebooted to no avail. I presume a factory reset will not help. Anyway, we have an engineer calling on Wednesday. Just wondered whether the OP was given a new box.
on 17-03-2022 09:58
Hi Rufus57,
Thanks for your post and welcome back to the community!
So sorry for any issued faced with your TV box.
From checking our service I can see it is past the scheduled day.
How is your TV box now?
Let us know,
on 22-03-2022 08:59
It now appears to be fixed thanks. I was able to sort it myself and cancelled the engineer visit. As I was advised over the phone, it was likely a loose cable or, more seriously, a failed cable with the coaxial being the likely culprit. In my case the coaxial has an added extension to reach the V6 converted to 360 box. The nut connecting the extension had worked slightly loose. I tightened it and all the lost channels came back. That was nearly a week ago and so far, so good.
on 24-03-2022 09:04
Hi Rufus57, thanks for the message and I am sorry to hear that you were having issues with the connection. I am glad to see that this is now resolved and do please let me know if anything changes? ^Chris