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Picture Pixelation

Bob_Jankers
On our wavelength

Hi.

 

Our TV picture breaks up on a daily basis and appears pixilated.  Sometimes it briefly displays "Channel Failed" before resuming.  It happens on any TV channel at any time, day or night.  Not sure if this is normal as we've only recently joined VM. We use the 360 box with 100Mb/s broadband.

 

I don't think it's related to signal strength as switching to a standard aerial through my TV works without any problems.

 

Do we need to book an engineer already?

 

Thanks

72 REPLIES 72

Hayley_S
Forum Team (Retired)
Forum Team (Retired)

Hello @roy247.

 

Thank you for posting on our community page, sorry for your current issues with your splitter.

 

I would love to help you further, I will send you a private message so I can help you.

 

Look forward to speaking with you.

 

Thanks,

Hayley
Forum Team



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Hayley_S
Forum Team (Retired)
Forum Team (Retired)

My mistake! @Bob_Jankers, I have sent you a private message 🙂

 

Got the names mixed up from this thread.

 

Please check you private messages for my message.

 

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


Hi @roy247

You're right, the cable in from the road is on the right-hand side, doh!  Can't follow my cables! 😳

Thanks