Until every piece of equipment & cabling between the street cabinet and your box has been replaced, then there's still potential for a fault to be somewhere 😉
It's also not impossible for there to be multiple faults, and you only discover new ones by fixing each one in turn. Don't be afraid to keep having tech visits if necessary... there is no reason for pixellation and poor signal to be present in any functioning, fault-free digital TV system.
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Thanks so much for the update so far. We can certainly sympathise with the issues you're experiencing, especially after 3 technicians visits the issue is persisting.
Due to this I have emailed our area field managers to see what the next steps would be and if we can get another visit done. We have located your account with the details you have provided from your community profile so I have sent this off for you now.
I have placed a copy of the email sent on your account notes as well. As soon as we have a response from them, (This may take a short while as they are not office based) we will post back and update you.
Thanks for getting the field managers involved but I don't have much confidence in a fix anytime soon. To be frank, I feel we have been really let down, I turned to Virgin Media because I thought it would be a better network to be connected to but we have had nothing but trouble with it since its installation several months ago. I think it's reasonable to ask for a reduction in our monthly payments retrospectively and for each month this goes on for to justify the poor quality TV service otherwise I am seriously thinking of going elsewhere.
We've been monitoring the problem for the last week or so and although the replacement cabling appears to have made the interference occur less frequently now, we unfortunately still do get it happening.
Tonight, for example, it’s been playing up by pixilating intermittently on ITV1 HD. Please can we have a discount to our monthly bill until this problem has been resolved fully?