Virgin Media Community

[Carlyhigh]

I recently received my new 360 box however a few days later there was an issue with virgin in my area that needed to be fixed. I have now had no tv for 4 days even though they say the problem is fixed. I can see the menu and watch recordings but when trying to watch live tv the screen is black. I have tried to contact virgin but have got absolutely no where with them. Can anyone please help?

[Katie_WT]

Hi there @Carlyhigh

Welcome back to our Community - sorry that you've been having issues with your new box since there was an area issue. 

I have located your account from here and can see that you have bene in touch since your post and we were able to reactivate your new box for you; I do hope that all is now working since your call and post? 

If you are indeed still having issues, please do not hesitate to pop back so we can help

Cheers