Hi there @Carlyhigh
Welcome back to our Community - sorry that you've been having issues with your new box since there was an area issue.
I have located your account from here and can see that you have bene in touch since your post and we were able to reactivate your new box for you; I do hope that all is now working since your call and post?
If you are indeed still having issues, please do not hesitate to pop back so we can help
Cheers