I would like to raise a complaint about my Television service. The issue occurred on 09/09/2022. To explain in more detail On Thursday 1st September I upgraded my Virgin Media package. On Friday the 9th of September I received my new Hub 5 and Virgin 360 remotes. I installed my new Hub and upon turing on my TV box I had now lost the ability to pause live TV, rewind, record or access any apps or On Demand content. I immediately contacted customer services who said that there was an issue in my area. We are now two weeks down the line on the 23rd of September and I still cannot get any idea of when these problems will be resolved, as the service status always says the fault will be resolved by 17:55 and when that time comes around it moves to the same time tomorrow.
This meant that I have been unable to use the TV services that I am paying for in my package which up until I upgraded my Hub I was able to enjoy.