We truly apologise for this experience @HavencroftKev.
I have had a look back end and I can see you recently contacted our team regarding your package.
Has the issue been resolved with our team? Do you need any further help?
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I find it odd how the press release back in 2019 mentions "New availability of Ultra HD TV content, including sports and movies, and expanded collection of Sky boxsets available on demand"
Yet there is no sign of Sky Sports UHD.I do think if it was to launch, it is only beneficial if HDR is included, which Sky Cinema/On demand content does not seem to be offered in...
Thank you for coming back to us. Sorry to hear that you're unhappy with your Sky Sports. Is there anything we can do to help?
Please let us know.