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Netflix error ui-800-3

jdance1991
Joining in

on ‎20-11-2021 09:14

Hi

When I try and access Netflix I get the following error error ui-800-3.

I’ve done a complete 3minute power cycle but it’s still occurring.

Any ideas what to do next?

thanks

John 

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

on ‎20-11-2021 10:46

Hi John,

Sorry to see you are having issues with Netflix.

Have you tried rebooting your 360? If that fails also try rebooting your hub.

You can also log out and log back into Netflix. Doing this refreshes the data stored in the app and clears the Netflix code UI-800-3 error from the device.

If you’re unable to log out of Netflix from the app, you can sign out through your Netflix Account page on your browser

Open your Account page, select the down arrow next to your profile photo and then select Sign out of Netflix.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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japitts
Very Insightful Person
Very Insightful Person

on ‎20-11-2021 11:50

Are you able to use other internet-based functions, such as OnDemand or other streaming services?

That at least proves the box's internet connection.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Lee_R
Forum Team
Forum Team

on ‎22-11-2021 14:38

Hi jdance1991 thanks for posting and welcome back to our community.

As per the community members, have you had issues with the other web based apps on your set top box?  Also does your TV that you have your set top box connected to, have Netflix?  If so, do you have issues playing it on there?

Regards


Lee_R

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