As a general rule most people prefer to watch their streaming apps such as Netflix and Amazon Prime through the native apps on their TV. I certainly prefer to watch this way on my Sony OLED rather than use the apps on my 360 box as the picture quality is superior. As you have a LG OLED I presume this option is available to you and it may help with the issues you are having.
Hi apologies for not replying. I have been away. We have tested the juddering using the virgin box. Everything judders but going directly through our smart tv there are no problems at all with any streaming? please can u advise further. thank you
Thank you very much for getting back to us. Just to clarify: when you load Netflix and Amazon from your Smart TV - there are no issues with the picture, but when you load the apps from your Virgin TV box - the picture is juddery? Have you experienced this issue when watching Live TV on your Virgin box as well? Have you also checked that all the cable connections between the box, TV and Hub are secure and tight?