Had 3 v6 boxes in old house and recently moved to another house and was advised to move to 360 alongside an oomph package!
Seems to have been a big mistake as only one 360 box has a hard drive in it and the mini satellite boxes struggle to connect to it meaning i struggle to watch saved programs anywhere other than the main TV point
If you have the 360 boxes then at least one of them should have a hard drive for recording purposes.
If you already have a V6 box, you should not receive a new box. Instead, the V6 box will receive a software update to convert the box (boxes) to TV 360's.
If any of the boxes are the older TiVo box, you will be sent a new 360 Mini box to replace the older box. For example; if you have one V6 box and one TiVo box you will receive a new remote control to update the V6 box and one Mini box with a remote control to replace the Tivo box.
You can have a maximum of three 360 boxes on your account
It sounds like you may need to speak to CS and ask them if they can update the V6
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Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
As mentioned above, in order to have the 360 service, one of your boxes must have a hard drive. Usually one of the V6 boxes will become the master box. If you have any other V6 boxes, these would be upgraded too. You'd only receive the new 360 mini boxes if you didn't have enough boxes for your subscription.
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