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M63 + other issues

Tuning in

An engineer came yesterday to install the new equipment for the seemingly excellent new upgrade contract I took out a few days ago. Trouble is the broadband telephone doesn't work at all and the upgrade to 360 TV failed miserably and I now have no catch up, no on demand, no apps and the infamous M63 error message plus a rather unhelpful "You have recently had an issue on your account. If you are still experiencing reduced functionality, call us on UNKNOWN". 

Customer Services couldn't come up with a fix so I'm hoping someone on this forum can!


Hi @Stuart_M_H

Thanks for posting and welcome back to the community. Sorry to hear you've had issues with the upgrade. I understand how disapointing this must be. Regarding the TV, this has been sent to our faults management team who are investigating this for you. They will contact you directly. Should be within a few days as it was reported on Tuesday.

The telephone, this hasn't migrated yet so if you plug the telephone in via the wall socket, is that working?

Best wishes,

Forum Team

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