@AmyC87 wrote:
Hi all,
This morning I have spent 45 very frustrating minutes on the phone to 0345 454 1111 trying to arrange a switch over of my V6 box to 360. The first team I went through to said they couldn't action it after checking my account but promised to put me through to a team that could. I then spent the remainder of the call with this second team being insistent that I had to change my entire package (I am not interested in paying anymore money for my package at present) and that this section on the website:

Was purely for information purposes only and I had to upgrade my package. Is this true? Because that really isn't what that screenshot suggests I need to do? Needless to say I haven't upgraded my package as I ended the call feeling incredibly frustrated and without going any further.
What do I actually need to do to action this? If I then click that 'Upgrade to Virgin TV 360' button' it doesn't take me through to anything and just loads a page that says that chat teams are available between 8am and 8pm but no chat bot boxes even pop up (hence my making a phone call). Can anyone help or explain what I need to do? I'm going round in circles.
I would firstly read through this forum CAREFULLY as there are numerous features you will lose when you switch to 360, so make sure you know what you are getting.
Hopefully someone else can direct you to the correct procedure to action your switch to 360 (remember - it is NOT an 'upgrade', its just different software).
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Husband, Dad, Gamer, Gadget Lover......
Twitter: @deans6571