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Getting M63 Error code when trying to upgrade to 360

Joining in

Can’t get any online support to resolve this issue 


Very Insightful Person
Very Insightful Person

Hi @dchung 

If you go to the following page it should run through the issue and try and connect your set top box. 

If the page doesn't open either try a different browser or open an incognito window.

Basically it's a software update error. Your account has been migrated to the TV360 platform but the software hasn't been

pushed to your box to convert it.

Using the above error link if the system  can detect the box serial number it will push the update through again.

If that fails it will need passing to second line support to see if they can do it. This could take 2 or 3 days.

If they can't fix it then you'll need a visit from tech support to change the box.



I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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