Fault code MA1/4/40

[Pyblair]

I've tried to load the 360 upgrade to my V6 box and I get error code MA1/4/40 and failed to load upgrade, try again later.

So far nothing happens when I try again it just comes up with the same code.

I did phone customer services and they said they will try and send an engineer but I'm hoping this can be sorted remotely.

Any ideas please?

[Pyblair]

Fixed it myself in the end by doing a full reset of the v6 box. It then automatically loaded 360.

[davidh70]

After getting very little response from customer service regarding the inability to upgrade, I thought, I'm going to lose all my recordings and settings anyway, let's see what happens if I reset the V6 box, hey presto automatic upgrade. Why don't the Virgin Media powers that be suggest this, why leave it to the customer to figure it out for themselves?