Evening TV disruption

[Gavdiver182]

Hi all, first post on here. We switched to Virgin about 6 weeks ago but all of a sudden at 7 or 8pm we get serious picture disruption for about 10 minutes, does anyone else get this? We're used to it with Freeview & BT but I'm confused as to why it's happening with virgin. TIA

[japitts]

Is this happening on live TV? OnDemand? Recorded programmes? There's no logical reason why time of day should affect recordings, but I'll ask.

What sort of picture disruption is this? Can you describe it, or better still, post a picture or video?

You can check for known faults on the local automated status line - 0800 5610061.

[Gavdiver182]

Hi, thanks - its on live TV and recordings during the same time window. I don't get it either, it's only just started happening. I'll try give them a call.

Its like atmospheric disruption you get with Freeview, the picture part pixelates and then returns.

[japitts · Accepted solution]

If your live TV is affected by pixellation, that's most likely a signal fault. It will affect any resulting recordings too.

Reboot your box once to rule out a software issue, if symptoms persist then there's a fault needing fixing. Call 0800 5610061 to check for known area issues, and if nothing's reported, assume VM don't know about your fault and/or that it's potentially only affecting you.