Yes your right but from the outset I mentioned it was a splitter. The damaged cable should plug into an ethernet port on my hub 4. ( although I do use a switch as i use modem mode). That is the reason I mentioned ethernet cable, on reflection I sould have just called it the splitter.
Yes it is supplied by virgin. It consists of a coaxial IN on one end and on the other a coaxial OUT and ethernet cable that go to the Hub 4. It also has similar cables that connect to the 360 tv box. It is the ethernet cable that connects to the 360 that is damaged. Unfortunately all these cables are one sealed unit.
About 1min 54seconds in this Video they call it a connector cable, maybe this will help someone identify the cable you need.
I haven't seen a splitter before with the ethernet cable attached, used to be coax cable from wall to spltter, then 2 coax's one to hub and one to the TV box, and a ethernet cable from hub to box, it used to be so easy. 🙂
I wonder why they never got an extra port built into the Hub 4s if the inbound connection is due to be an Ethernet cable. You're effectively down to 3 useable Ethernet ports straight away, which increases the chance that people are going to have to use their hubs in modem mode.