Menu
Reply
spurdog
  • 9
  • 0
  • 0
Tuning in
302 Views
Message 11 of 23
Flag for a moderator

Re: Ethernet cable damaged.

Hi.

Yes your right  but from the outset I mentioned it was a splitter. The damaged cable should plug into an ethernet port on my hub 4. ( although I do use a switch as i use modem mode). That is the reason I mentioned ethernet cable, on reflection I sould have just called it the splitter.

John

0 Kudos
Reply
spurdog
  • 9
  • 0
  • 0
Tuning in
291 Views
Message 12 of 23
Flag for a moderator

Re: Ethernet cable damaged.

Sorry the last post should read, "the ethernet connection is intended to be plugged into the 360 TV box" -  not the hub.

John. 

0 Kudos
Reply
roy247
  • 2.48K
  • 185
  • 568
Problem sorter
276 Views
Message 13 of 23
Flag for a moderator

Re: Ethernet cable damaged.

Hello again spurdog,

Is that a Virgin supplied part, I don't know all the spltters virgin use but thought they were all 1 coax in and 2 coax out, or isn't that ethernet cable connected to the splitter.

 

0 Kudos
Reply
spurdog
  • 9
  • 0
  • 0
Tuning in
257 Views
Message 14 of 23
Flag for a moderator

Re: Ethernet cable damaged.

Hi.

Yes it is supplied by virgin. It consists of a coaxial  IN on one end and on the other  a coaxial OUT  and ethernet cable that go to the Hub 4.  It also has similar cables that connect to the 360 tv box. It is the ethernet cable that connects to the 360 that is damaged.  Unfortunately all these cables are one sealed unit.

I hope this describes it a little more clearly. 

John

 

0 Kudos
Reply
SpacePhoenix
  • 218
  • 14
  • 28
Superfast
249 Views
Message 15 of 23
Flag for a moderator

Re: Ethernet cable damaged.

That's a weird way that virgin are doing it. Just looked up an image of the back of  hub 4 and can see a coax connector, which is how I would have expected it to connect to the outside line

0 Kudos
Reply
Roger_Gooner
  • 8.01K
  • 525
  • 1.52K
Alessandro Volta
230 Views
Message 16 of 23
Flag for a moderator

Re: Ethernet cable damaged.

As I said it's a coax splitter. A tech should be sent round to replace the damaged coax cable.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
0 Kudos
Reply
spurdog
  • 9
  • 0
  • 0
Tuning in
219 Views
Message 17 of 23
Flag for a moderator

Re: Ethernet cable damaged.

Hi

There certainly is no need for an engineer, 

A. They could just send the splitter, as it is a simple job to connect. However, I'm not too concerned if I receive  one or otherwise as B below shows.

B. I am happy with my current setup by running it through my switch and using my own ethernet cable.

Thank you all for your input. I appreciate your time and help.

John

0 Kudos
Reply
roy247
  • 2.48K
  • 185
  • 568
Problem sorter
212 Views
Message 18 of 23
Flag for a moderator

Re: Ethernet cable damaged.

Hi spurdog,

About 1min 54seconds in this Video they call it a connector cable, maybe this will help someone identify the cable you need.

I haven't seen a splitter before with the ethernet cable attached, used to be coax cable from wall to spltter, then 2 coax's one to hub and one to the TV box, and a ethernet cable from hub to box, it used to be so easy. 🙂

0 Kudos
Reply
spurdog
  • 9
  • 0
  • 0
Tuning in
208 Views
Message 19 of 23
Flag for a moderator

Re: Ethernet cable damaged.

 Hi.

Yes, I know what part you are talking about coaxial IN and two maybe three coaxils OUT.   They call it progress,  it does make you wonder!!

John

0 Kudos
Reply
SpacePhoenix
  • 218
  • 14
  • 28
Superfast
189 Views
Message 20 of 23
Flag for a moderator

Re: Ethernet cable damaged.

I wonder why they never got an extra port built into the Hub 4s if the inbound connection is due to be an Ethernet cable. You're effectively down to 3 useable Ethernet ports straight away, which increases the chance that people are going to have to use their hubs in modem mode.

0 Kudos
Reply