Recently got a new Sony A8 4k Oled and noticed when watching football on Virgin in hd or uhd there is a faint flickering or strobe effect happening on the green of the football pitches it doesn't happen in YouTube/Amazon or Netflix but only through the Virgin 360 box using the supplied HDMI cable. It happens on other content as well but is easiest to spot watching football, anyone else have this problem?
Thanks for the info regarding switching the 360 box to 1080i but it sort of defeats the purpose of having a 4k TV. Hopefully overtime Virgin come up with a solution although if trying to get anything resolved via customer care is an indicator I shan't hold my breath!
Welcome to the community and thanks for your post, we're happy to have you with us 🙂
I'm very sorry to hear you're having some picture issues with the screen flickering, do you find this happens on any other HD channels? Or is it specific to when you're watching football that you experience this issue?
It happens on all channels but is more noticeable on a background of uniform colour like the grass on a pitch. It appears to fluctuate in intensity some days its more noticeable than others and doesn't make any difference if its HD or UHD content. I've tried different HDMI ports and cables, all picture processing settings off/on. It isn't an obvious fault it can be quite subtle at times but once you notice it you start looking for it straight away.
If the 360 is setup at 1080p then on BT Sport Ultimate and Virgin Ultra HD the image will be 1080p not 4k, so, if watching these two channels you'll have to manually change the resolution to 4k on the 360. I personally prefer to leave it on 1080p as the flickering stops and change it to 4k when watching a football match on BT Sport Ultimate.