Deleting programmes from 360 box

[SteveGroves]

I have been trying to delete programmes from my relatively newly installed 360 box but the message "sorry we couldn't do this for you. Please try again later" keeps appearing.

I have tried the obvious ways (delete box on right and delete recording having pressed OK etc) but message has now shown for nearly 48 hours.

Is this a Virgin problem or are there alternative suggestions. Rebooting the box did not resolve the issue.

[roy247]

Hi SteveGroves,

Haven't had that problem for a long time, I see you have rebooted the box you could try doing a factory reset of the box just select the option to keep your recordings, you will need to sign in again to any apps you use like iPlayer and Netflix etc, also a couple of the box settings may default if you have changed them.

[SteveGroves]

Thanks - how exactly do I do a "factory reset"?

[roy247]

To factory reset go to Settings > System > Factory Reset.
It's only a partial system reset and not a complete factory reset.

You are given 2 options

Keep Recordings
Format Disk

Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up, you will have to sign into your apps such as iPlayer, Prime, Netflix and ITV Hub again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

[newapollo]

Hi @SteveGroves 

To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options

Keep Recordings
Format Disk

Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up. You will have to sign into your apps such as iPlayer, Prime, Netflix and ITV Hub again. Also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.