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Channels showing no info available

JoshCardwell
Joining in

on ‎16-04-2023 20:33

All the TV channels are showing as ‘no info available’. I’ve unplugged the box and plugged it back in after a couple of mins and still got the same issue. 

Does anyone know how to resolve this or had this issue before?

 

 

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3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

on ‎16-04-2023 21:11

Are you referring to the EPG (TV guide) not being populated?

If so, that's a symptom of your TV360 not having an internet connection - which would be proven by OnDemand also not working.

Or are you reporting a problem with viewing live TV channels?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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JoshCardwell
Joining in
In response to japitts

on ‎16-04-2023 21:14

I can click on the tv guide and see the channels but it doesn’t tell me what is on the TV guide just no info available. 

I can get on the apps such as Netflix and that is working fine. 

I can watch live tv that works fine it just isn’t showing me what is on TV but actually putting a channel on I can watch it just don’t know what is on. 

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Lee_R
Forum Team
Forum Team
In response to JoshCardwell

on ‎19-04-2023 10:28

Hi @JoshCardwell thanks for getting back to us.

Sorry to hear your TV guide in not working for you as it should be. And sorry for any inconvenience this may be causing your household. I would like to take a look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

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