on 06-02-2023 19:22
I lose signal when watching or recording on this channel only. Anyone else have this problem or know how I can solve it?
Answered! Go to Answer
on 06-02-2023 19:54
What do you mean by lose signal?
Are you getting an error message on-screen? If you have picture breakup or a loss of signal error, then check for local area faults on 0800 5610061 as a first step.
Do you have similar problems with BBC Parliament HD on Ch605 or QVC-SD on Ch740?
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on 06-02-2023 19:54
What do you mean by lose signal?
Are you getting an error message on-screen? If you have picture breakup or a loss of signal error, then check for local area faults on 0800 5610061 as a first step.
Do you have similar problems with BBC Parliament HD on Ch605 or QVC-SD on Ch740?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 06-02-2023 21:36
Just on 5. It goes funny like losing signal. Like someone is messing around with an old aerial. Nothing comes up on screen saying there’s a problem.
on 06-02-2023 22:32
Can you post a picture/video of the problem?
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on 09-02-2023 11:56
Hi SainshaneD,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with your TV service.
Taking a look at things from this end, I can see there are a few tuners on the box showing that the levels are too low. There are also a lot of errors being stored.
We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. I just need to confirm the address to ensure we are booking the visit on the correct account.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,