on 25-05-2022 01:58
We have a fairly new box about 2 weeks since install & today we are seeing this constant error on screen Can't find hard drive CS6002, if this problem continues contact Virgin. We’ve rebooted it several times but it’s made no difference.
Can we get an engineer?
on 25-05-2022 08:25
The quickest way to get an engineer is to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault
or wait here for one of the forum team team to pick this up which might be 2 to 3 day's.
on 25-05-2022 09:02
Is this a master or a mini-box?
If it's a mini, it doesn't have a HDD and slaves from the master which needs to be on ActiveStart or QuickStart to reliably record.
If it's definitely a master, then as per Roy - either call in or wait here, for VM staff to respond.
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on 25-05-2022 11:22
I appreciate the reply unfortunately it's not quick at all, now an hour in trying to sort this & my account out.
Phoning them sent me through an automated process that ended with a link to test the TV box, this resulted in an error! It did have other option on the page to find the fault but searching for error code CS6002 came up with error not found:)
Spent half an hour waiting & chatting with an online chat , engineer coming tomorrow. I got there in the end I suppose.
on 25-05-2022 11:35
on 25-05-2022 11:55
Hi Dibbdobs,
At least you are getting an engineer tomorrow and not having to wait for possibly 2-3 days,
If you only have one box then it must be a main box which is twice the height of a mini box due to the HDD being added, there are pictures of the 2 boxes on this Link
on 25-05-2022 13:08
on 27-05-2022 13:37
Hi Dibdobs,
Glad to see we sent a technician for your TV box recording issue.
Any updates?
Please, kindly confirm whether this fault has now been fixed for you of you need more help from us?
Happy to help you
on 30-05-2022 09:05
on 30-05-2022 09:14
@Dibbdobs wrote:
I did have an additional problem of not being able to register a Virgin account because I had an account previously several years ago, [snip]Any suggestions?
Best to create a new post inhttps://community.virginmedia.com/t5/Managing-Your-Account-Cable/bd-p/ManageAccountCable
Many users on here tend to look in sections of the board that equate to their experience & expertise. Staff can sometimes specialise as well.
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