Showing results for 
Search instead for 
Did you mean: 

Can’t pair remote to Sony TV

On our wavelength

Hi all

Had Virgin 360 installed today, liking it so far, but if I try pairing the remote,

Settings/Audio & Video/ Pair remote with devices

it comes up with a screen asking me to choose my device, this screen correctly shows “Pair TV Sony”

I select this, then it scans for device and preselects Sony, if I select “Start Key Testing” 

it comes up with “Let’s run a quick test, Press ‘ok’ on your Virgin remote to test Volume up”

I do this and it doesn’t work, so when it asks me if the volume went up, I select no, it searches for other devices and repeats. After 3 attempts it says “We are sorry, pairing your device didn’t work. Please try again using your device model number. If you have an old device, pairing might not work”

So I go through the Enter Device model number, it asks me for first four characters of my TV model, I do this, it asks me to try volume buttons, they don’t work, I select “No, try other devices” it does this three times, none work then it comes up with “Sorry, pairing your TV didn’t work. Please try again. If you have an old TV, pairing might not work.

My Sony model is KD-49XF9005

I tried entering different permutations as the device name, each time it said it had found a match, none of them work.

I tried KD-4, D-49, D49X, -49X, KD49, 49XF, 9XF9, XF90, F900, 9005

Worked fine with my Sky box

Any suggestions please?


New remote was delivered 5 mins ago.

I pressed TV and 0

20 secs later a message came on the screen along the lines of “This TV is now pared with your 360 box and your Sony TV”

Sure enough, it’s controlling the volume 100% fine, so old remote was faulty.

Very Insightful Person
Very Insightful Person

Thanks for updating the thread @HobGoblyn 

It's great to see your remote is now all paired up and working

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali