An engineer installed a new connection this afternoon with a new 360 box. It worked for less than one hour, then simply stopped working. Since then, it’s been stuck with the amber light (I.e., no or low connectivity). I’ve tried rebooting several times without success. Looking at the previous posts, this seems to be a very common issue with no solution. What can I do about it please?
1: Physical co-ax connection carrying your live TV signals. Can you view live TV channels?
2: An internet connection for OnDemand, streaming & updates. This can either be Ethernet cable or wireless, to your homehub - and if you have an Ethernet connected to your 360, it will disable WiFi. How is yours connected?
You can view your current connection status under Settings > Network > Diagnostic.
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Thanks. The TV screen alternates between the welcome screen and a message telling me there’s no signal from the box HDMI1. Basically the box is stuck on standby/ not connected. I’m on hold to Virgin now, so I guess we’ll see what they say.
Thanks for your help (and cheers to the blue black and white)
I am more than happy to take a look at this for you
And it will need a Technician to attend and fix
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great