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jimbo_l
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Message 11 of 17
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Re: Beosound Stage soundbar not supported

Thanks Dave. It was a good thought but sadly not.

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Paulina_Z
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Message 12 of 17
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Re: Beosound Stage soundbar not supported

Hi @jimbo_l

 

Thank you for that your response. With the information you have provided we would recommend still reaching out to the manufacture of the soundbar to ensure it is working as it should be but to also ensure that it is compatible with our device.

 

 

If you don't wish to do this then we would recommend checking out our gadget rescue service, you can find more information via this link: https://www.virginmedia.com/help/gadget-rescue#:~:text=If%20you%20need%20help%20then,free%20on%20080....

This is a chargeable help service that works to assist with 3rd party devices.

 

As our agents aren't trained on 3rd party devices they wouldn't be able to diagnose your soundbar for any possible faults.

 

Thank you,

Paulina_Z
Forum Team



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jimbo_l
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Message 13 of 17
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Re: Beosound Stage soundbar not supported

Hi @Paulina_Z

I’ve contacted B & O support, as you suggest. I hope you understand what I mean though about unnecessary pairing of devices connected via ARC and the inability to remove the soundbar from the 360’s pairing settings. Can you please pass this onto your development team (or whoever actually develops the Horizon platform - Liberty Global?). I can elaborate and work with a fellow developer if they are interested. 

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jimbo_l
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Message 14 of 17
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Helpful Answer

Re: Beosound Stage soundbar not supported

OK, by accident I’ve discovered a workaround.

If you go into Audio & Video -> Pair remote with devices and accept the first audio setup key test as working (even though it doesn’t), then a new Volume keys control option is displayed under Pair remote with devices. From there I can change it to LG TV and the volume control then works correctly.

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thrice
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Message 15 of 17
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Re: Beosound Stage soundbar not supported

I have a Beosound Stage soundbar with my setup. It was installed about 6 months ago and works perfectly. I do not know what settings are used as it was all set up by B&O installers and plumbed in with the TV and V6 box - since upgraded to 360 - by them. I do remember there was an initial sound problem but that was solved by an overnight update to the B&O software requested by the installers. This was done remotely from Denmark. It would be a good idea to check that you are on the latest software version. My software version is 2.2.40830.

jimbo_l
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Message 16 of 17
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Re: Beosound Stage soundbar not supported

Interesting. I seem to have 2.4.43389.

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iantos
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Message 17 of 17
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Re: Beosound Stage soundbar not supported

I have a similar problem. 

My soundbar is a Yamaha YSP 2700. The 360 finds it and after a few tries it pairs. The remote works fine for a while and then fails.

After failing, in the settings menu it shows my soundbar as being a Pioneer. I have no Pioneer equipment whatsoever.

i have rung VM and got nowhere.The soundbar had no issues with the V6 box.

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